Story by Fairstars Mukungurutse
ZIMBABWEANS using e-hailing services are being urged to exercise heightened caution following a surge in fraud and robbery cases linked to the growing sector.
Recent incidents include a case in Bulawayo where two men, Nigel Mlambo (29) and Fortune Sibanda (26), appeared before the courts facing charges of robbing a driver operating on InDrive.
Authorities say similar cases have been recorded across the country, raising concerns about the safety of both passengers and drivers.
Security expert Melissa Foroma warned passengers to remain vigilant when using ride-hailing platforms.
“When a completely different car or driver from the one requested on the app arrives, cancel the trip immediately. That is often how people are manipulated,” she said.
Another analyst, Tavonga Marufu stressed the importance of verifying driver details before boarding.
“Passengers should prioritise checking the driver’s information. Ratings are there for a reason, as poor reviews may indicate previous negative experiences,” he said.
E-hailing users are also encouraged to share trip details with trusted contacts to enhance safety.
“As soon as you get into the vehicle, send your ride information to a friend or family member so they can track your journey,” said commuter Priscilla Mushaba.
Drivers have also raised concerns, citing exposure to unknown passengers and limited recourse in the event of incidents.
“We are vetted regularly when we register on InDrive, but some individuals still find ways to manipulate the system. This is a risky job because we transport people we do not know, and the chances of being robbed are high,” said driver Dennis Chizanhi.
He added that the absence of physical offices for some platforms complicates dispute resolution and accountability.
However, some operators say they are strengthening safeguards. Nokutenda Chitauro, director of Tap & Go, said their model prioritises tighter controls.
“We operate a controlled fleet where all vehicles are company-owned, and drivers are vetted, trained and contracted under strict standards. Every trip is traceable, allowing us to respond quickly to any concerns,” she said.
As e-hailing services expand across Zimbabwe, experts say vigilance, verification of trip details and use of in-app safety features remain critical in reducing the risk of crime.
