The Civil Registry Department clears air on e-passports production

By Peter Chivhima

The Civil Registry Department has urged members of the public to disregard messages circulating on social media platforms of a major breakdown in machinery that produce e-passports and other identification documents.

The Civil Registry Department said it is currently experiencing a technical fault which is affecting the production of key documents.

In an interview with the ZBC News this Sunday, Registrar General Mr Henry Machiri said the public must not panic as their technicians are working flat out to resume normal operations.  

“The Civil Registry Department wishes to inform its valued clients and stakeholders that the Department is currently experiencing challenges in the issuance of vital civil registration and travel documents due to a technical fault. Our technicians are working tirelessly to rectify the situation and members of the public are urged remain calm and bear with us during this time,” he said.

The Ministry of Information, Publicity and Broadcasting Services through its permanent Secretary Mr Nick Mangwana has also confirmed the development urging the public to disregard social media messages adding that the situation is being rectified.

The e-passport was launched in January this year after government entered into a partnership with a Lithuanian company for the production of passports that meet international standards.

At least 140 000 passports have been issued since the beginning of this year as the second republic continue improving service delivery for the benefit of citizens.