Registrar General’s Office resumes E-passport service

By Owen Mandovha

The Registrar General’s Office has resumed processing new e-passport applications after a technical glitch on the main database triggered temporary suspension of the process which also included the issuance of birth and death certificates.

Registrar General Mr Henry Machiri told ZBC News this Thursday that they are receiving new e-passport applications and everything is now back to normal.

“The resumption of service started this Wednesday after our engineers dealt with the major glitch on the main database. We have started with Harare branch to see if we can proceed with other branches nationwide, but as we promised all branches should be up and running by the end of the week,” he said.

An assessment conducted by this ZBC News in Harare revealed that operations at all departments are up and running and applicants are satisfied with the quality of service delivery.

“Yes, the situation is back to normal at the moment because I have not encountered any problem today when I came to make the application,” an applicant said.

Another noted, “I joined the queue less than 10 minutes ago and I’m now waiting to pay for my passport fees.”

The issuance of births and death certificates has also been restored hence the public is advised to visit the nearest Registrar General’s office to acquire the necessary national identification documentation.