NSSA Engages Chiredzi community

By Gay Matambo

PENSIONERS in Chiredzi town have described the engagement forums which are being conducted by the National Social Security Authority (NSSA) across the country as eye-opening experiences.

This Tuesday’s engagement forum in Chiredzi saw stakeholders being enlightened on the new interventions that the organisation has come up with which include the establishment of 17 satellite offices across the country, with a view to improve service delivery to pensioners.

Issues to do with access to health care were also topical during the pensioners’ engagement forum.

“This programme was a learning platform indeed. We were also given a platform to share our concerns with the NSSA officials especially on the issue of the medical assistance programme,” said one pensioner.

Another pensioner said, “Our main concern is the issue of health. We hope they will enhance the health care programme so that every pensioner can access health care because their mobile clinic cannot be accessed by everyone pensioner.”

NSSA contributors hailed the organisation’s new innovations such as the self-service portal.

We are contributors and we need to know how we are going to benefit when we retire. They are a lot of changes which are happening, in terms of salaries and contributions. NSSA has made it clear that we can benefit whilst we are still working and after retirement,” said one NSSA contributor.

A NSSA contributing community member talked about information dissemination, “We would want them to address our headmasters and teachers as well because once they do that the message will also reach to a lot of communities. The self-service portal recently introduced by NSSA is going to enable us to track our contributions.”

The engagement forums are part of the organisation’s efforts to interrogate the needs of pensioners and contributors in line with its transformation journey.

“For us to remain relevant we need to be aware of the needs of our clients and also equally important, for clients to get a proper appreciation of what NSSA is there for so that at least when they are coming up with their demands, when they are coming up with issues they are ask them so that they are properly contextualized,” saidMr Tendai Mutseyekwa NSSA Deputy Director Marketing and Communication.

Similar engagement forums are set to be conducted in all the country’s provinces.