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National Handling Services to increase capacity

National Handling Services to increase capacity

Story by Yolanda Moyo

THE National Handling Services (NHS) has expressed commitment towards offering quality and efficient services in the face of increased flights into destination Zimbabwe.

In the wake of increased cargo and passenger traffic at the country’s airports, the state-owned ground-handling firm is forging ahead with improving its services.

In an interview with ZBC News in Bulawayo on the sidelines of NHS’s strategic meeting this Friday, the organisation’s chief executive officer, Mr Godknows Marawanyika said the company is focusing on aligning its operations with Vision 2030 aspirations.

“As part of the fulfillment of the national development strategy one and Vision 2030 aspirations, we are focusing on ensuring that we meet the needs of our customers, we are refocusing bringing different stakeholders and refocus our efforts. NHS is very well prepared to meet the increase in business. The expansion of the Robert Gabriel Mugabe International Airport will see an increase of passengers from 2 million to 6 million so as NHS we have been repositioning ourselves to meet the increase. To date, we have handled over 300 000 tonnes of cargo,” he said.

NHS is also looking at diversifying its operations into logistics to complement the Walvis Bay Dry Port, which provides Zimbabwean merchants with a direct alternative shipping route from the Americas, Far East, Europe and West Africa.

Stakeholder collaborations and investment in technology are expected to improve service delivery by the ground handling firm.

“One of the most critical areas in which we must excel is the implementation of cutting-edge technology to enhance the passenger experience and improve operational efficiency. The sector in which we operate is constantly evolving, and we must stay ahead of the curve to remain competitive. This means embracing digital transformation, exploring new business models, and harnessing the power of data and analytics to drive operational efficiency and improve the customer experience.

“Investing in technological advancements will not only elevate the level of service we provide but also streamline our internal operations in this modern era of automation and artificial intelligence where one cannot afford to even sleep a wink,” said NHS boaard chairperson, Advocate Godwin Nyengedza.

Major aviation infrastructure developments have been implemented under the Second Republic in a drive to meet international standards and position Zimbabwe as an avian hub.

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